How To Fix CRM_WARRANTY_LOG004 - Reference time for warranty check: Date &1, time &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 004

• Message text: Reference time for warranty check: Date &1, time &2

What causes this issue?

The reference date &V1& and time &V2& was determined from the current
transaction for the warranty check. The validity check takes place using
this reference time. Counter readings with this reference time are
determined for counter-dependent warranties.

System Response

The warranty check is continued.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG004 - Reference time for warranty check: Date &1, time &2 ?

  The SAP error message CRM_WARRANTY_LOG004 typically indicates an issue related to the warranty check process in the SAP Customer Relationship Management (CRM) module. This error message is triggered when the reference time for a warranty check is not valid or does not meet the required criteria.
  Cause:
  
  Invalid Date/Time: The date and time provided for the warranty check may be incorrect or not formatted properly.
  Warranty Validity: The warranty period for the item in question may have expired, or the reference date is outside the valid warranty period.
  Configuration Issues: There may be configuration issues in the warranty management settings in SAP.
  Data Inconsistencies: There could be inconsistencies in the data related to the warranty, such as missing or incorrect warranty records.
  
  Solution:
  
  Check Date and Time: Verify that the date and time being used for the warranty check are correct and in the proper format. Ensure that they fall within the expected range for warranty checks.
  Review Warranty Records: Check the warranty records for the item in question to ensure that they are correctly set up and that the warranty period is still valid.
  Configuration Review: Review the warranty management configuration in SAP to ensure that all settings are correct and that the system is set up to handle warranty checks appropriately.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the warranty data. This may involve checking related tables and records in the SAP database.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_WARRANTY, or others related to warranty management.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.