How To Fix CRM_WARRANTY_LOG006 - Warranty &1: Time-/counter reading check negative, warranty invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 006

• Message text: Warranty &1: Time-/counter reading check negative, warranty invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG006 - Warranty &1: Time-/counter reading check negative, warranty invalid ?

  The SAP error message CRM_WARRANTY_LOG006 indicates that there is an issue with the warranty validation process, specifically related to time or counter readings. The message states: "Warranty &1: Time-/counter reading check negative, warranty invalid." This typically means that the warranty conditions have not been met due to the readings being outside the acceptable range.
  Cause:
  
  Invalid Time/Counter Readings: The time or counter readings associated with the warranty are either missing, incorrect, or do not meet the criteria set in the warranty conditions.
  Warranty Conditions Not Met: The warranty may have specific conditions regarding the time or counter readings that have not been satisfied.
  Configuration Issues: There may be issues in the configuration of the warranty management settings in SAP, leading to incorrect validation logic.
  Expired Warranty: The warranty period may have expired based on the time or counter readings provided.
  
  Solution:
  
  Check Time/Counter Readings: Verify the time and counter readings entered in the system. Ensure they are accurate and within the expected range defined in the warranty conditions.
  Review Warranty Conditions: Examine the warranty conditions associated with the product. Ensure that the readings meet the criteria specified for the warranty to be valid.
  Update Readings: If the readings are incorrect, update them with the correct values that comply with the warranty terms.
  Check Warranty Validity: Confirm that the warranty is still valid and has not expired. If it has expired, you may need to consider extending the warranty or providing a new warranty.
  Configuration Review: If the issue persists, review the warranty management configuration in SAP. Ensure that all settings are correctly defined and aligned with business requirements.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on warranty management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRM_WARRANTY for warranty management.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to access and modify warranty-related data.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.