How To Fix CRM_WARRANTY_LOG002 - No reference objects determined; check completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 002

• Message text: No reference objects determined; check completed

What causes this issue?

No reference object could be determined for the warranty check from the
current transaction data.

System Response

The warranty check cannot be executed without a reference object.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG002 - No reference objects determined; check completed ?

  The SAP error message CRM_WARRANTY_LOG002 indicates that no reference objects were determined during a warranty processing operation. This typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing Reference Objects: The system could not find any reference objects (like warranty claims, service orders, or contracts) that are necessary for processing the warranty.
  
  
  Incorrect Configuration: The warranty management configuration may not be set up correctly, leading to the inability to determine reference objects.
  
  
  Data Issues: There may be issues with the data in the system, such as missing or incorrect entries in the relevant tables.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the reference objects.
  
  
  System Errors: There could be temporary system issues or bugs that prevent the proper determination of reference objects.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Reference Objects: Verify that the necessary reference objects (like warranty claims, service orders, etc.) exist in the system and are correctly linked to the warranty being processed.
  
  
  Review Configuration: Ensure that the warranty management configuration is correctly set up. This includes checking warranty types, conditions, and any related settings in the SAP system.
  
  
  Data Validation: Check the relevant data entries in the system for completeness and correctness. Look for any missing or incorrect data that could affect the determination of reference objects.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the reference objects. You may need to consult with your SAP security team to verify this.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require the assistance of an SAP technical consultant.
  
  
  Consult Documentation: Review SAP documentation or notes related to warranty management for any specific guidance or known issues.
  
  
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM related to warranty management, such as CRM_WARRANTY or CRM_ORDER.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_WARRANTY_LOG002 error message.