How To Fix CRM_UTILITY_UIS040 - This function is not possible in the IS-U search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 040

• Message text: This function is not possible in the IS-U search

What causes this issue?

In the locator, you cannot use the blue arrow button to navigate.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For technical reasons you cannot use this function when searching for
IS-U information, such as utility contracts or premises.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS040 - This function is not possible in the IS-U search ?

  The SAP error message CRM_UTILITY_UIS040 typically indicates that a specific function or operation is not available in the context of the IS-U (Industry Solution for Utilities) search. This error can arise in various scenarios, particularly when users are trying to access certain functionalities that are not supported or configured correctly within the IS-U module.
  Causes:
  
  Functionality Limitation: The function you are trying to access may not be implemented in the IS-U context. Certain CRM functionalities may not be available for IS-U scenarios.
  Configuration Issues: There may be configuration settings in the IS-U module that prevent the execution of the desired function.
  Authorization Issues: The user may not have the necessary authorizations to perform the action in the IS-U environment.
  System Version: The version of SAP you are using may not support the specific function you are trying to access.
  
  Solutions:
  
  Check Functionality: Verify if the function you are trying to use is supported in the IS-U context. Consult SAP documentation or your system administrator for details on available functionalities.
  Configuration Review: Review the configuration settings in the IS-U module to ensure that the necessary settings are in place for the function you are trying to access.
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the action. You may need to work with your security team to verify and adjust user roles and permissions.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this error. SAP frequently releases updates and patches that may resolve known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps leading up to it and any relevant configuration settings.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for both CRM and IS-U modules to understand the limitations and functionalities available.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  Training and Resources: Consider additional training or resources on IS-U and CRM integration to better understand the functionalities and limitations of the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.