How To Fix CRM_UTILITY_UIS017 - Contract not yet created in IS-U

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 017

• Message text: Contract not yet created in IS-U

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS017 - Contract not yet created in IS-U ?

  The SAP error message CRM_UTILITY_UIS017 indicates that a contract has not yet been created in the IS-U (Industry Solution for Utilities) module. This error typically arises when there is an attempt to access or process a contract that is expected to exist in the IS-U system, but it has not been created or is not available.
  Cause:
  
  Contract Not Created: The most straightforward cause is that the contract has not been created in the IS-U system. This could be due to a failure in the contract creation process or simply that the contract is yet to be established.
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and IS-U systems, leading to discrepancies in contract availability.
  Incorrect Configuration: The system may not be configured correctly to link CRM and IS-U, which can prevent the creation or recognition of contracts.
  User Authorization: The user may not have the necessary authorizations to view or create contracts in the IS-U module.
  
  Solution:
  
  Create the Contract: Ensure that the contract is created in the IS-U system. This can typically be done through the IS-U transaction codes or relevant applications.
  Check Data Synchronization: Verify that the data synchronization between CRM and IS-U is functioning correctly. This may involve checking middleware settings or integration configurations.
  Review Configuration: Check the configuration settings in both the CRM and IS-U systems to ensure they are set up to communicate properly and that contracts can be created and accessed as needed.
  User Authorization: Ensure that the user has the necessary permissions to create and access contracts in the IS-U system. This may involve checking user roles and authorizations.
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM and IS-U integration for any specific troubleshooting steps or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in IS-U for contract management, such as EEDM (Contract Management) or EEDM1 (Create Contract).
  Integration Settings: Review the integration settings between CRM and IS-U, which may involve checking the middleware (like SAP PI/PO) or specific configuration settings in both systems.
  SAP Notes: Look for SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs or screenshots.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.