How To Fix CRM_UTILITY_UIS016 - Connection object not yet created in IS-U

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 016

• Message text: Connection object not yet created in IS-U

What causes this issue?

The connection object cannot be displayed or changed because it has not
yet been created in the IS-U system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A connection object is not created in IS-U until a point of delivery
linked to a premise that is allocated to the connection object is itself
allocated to contract which was created in IS-U.,,

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS016 - Connection object not yet created in IS-U ?

  The SAP error message CRM_UTILITY_UIS016 indicates that a connection object has not yet been created in the IS-U (Industry Solution for Utilities) module. This error typically arises when there is an attempt to access or manipulate a connection object that has not been properly initialized or created in the system.
  Cause:
  
  Missing Connection Object: The primary cause of this error is that the connection object required for the operation has not been created in the IS-U module.
  Configuration Issues: There may be configuration issues in the IS-U settings that prevent the creation of the connection object.
  Data Inconsistencies: There could be inconsistencies in the data that lead to the connection object not being recognized or created.
  Authorization Issues: The user may not have the necessary authorizations to create or access the connection object.
  
  Solution:
  
  
  Create the Connection Object:
  
  Navigate to the IS-U module and create the required connection object. This can typically be done through transaction codes like EAM or ISU depending on your specific setup.
  Ensure that all mandatory fields are filled out correctly during the creation process.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the IS-U module to ensure that everything is set up correctly for connection object creation.
  Verify that the necessary customizing settings are in place.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies that may be causing the issue.
  Use transaction codes like SARA or SDBA to check for data integrity.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create and manage connection objects in IS-U.
  Consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM and IS-U integration for any specific instructions or known issues.
  
  
  
  SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in IS-U, such as EAM (for managing assets) and ISU (for utilities).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration with CRM: Understand how the IS-U module integrates with the CRM module, as issues in one can affect the other.
  
  By following these steps, you should be able to resolve the CRM_UTILITY_UIS016 error and successfully create or access the required connection object in IS-U.