How To Fix CRM_UTILITY_UIS015 - The premise was not yet created in IS-U

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 015

• Message text: The premise was not yet created in IS-U

What causes this issue?

The premise cannot be displayed because it has not yet been created in
the IS-U system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A premise is not created in the IS-U system until one of its points of
delivery is allocated to a contract and the contract is created in IS-U.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS015 - The premise was not yet created in IS-U ?

  The SAP error message CRM_UTILITY_UIS015 indicates that a premise (a location or site where utility services are provided) has not yet been created in the IS-U (Industry Solution for Utilities) module. This error typically arises when trying to perform operations related to utility services, such as creating a contract or processing a service request, without having the necessary premise data in the system.
  Cause:
  
  Missing Premise Data: The premise that you are trying to reference does not exist in the IS-U module.
  Incorrect Configuration: There may be issues with the configuration settings in the IS-U module that prevent the creation of premises.
  Data Synchronization Issues: If there are integration points between CRM and IS-U, data synchronization issues may lead to the absence of the required premise data.
  
  Solution:
  
  
  Create the Premise:
  
  Navigate to the IS-U module in SAP.
  Use transaction codes such as EAM1 (to create a premise) or EAM2 (to change a premise) to create the necessary premise.
  Ensure that all required fields are filled out correctly, including the premise address, utility type, and any other relevant information.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the IS-U module to ensure that the premise creation process is set up correctly.
  Ensure that the necessary integration settings between CRM and IS-U are properly configured.
  
  
  
  Data Synchronization:
  
  If you are using middleware or integration tools (like SAP PI/PO), check for any errors in data transfer that might have prevented the premise from being created.
  Ensure that the data flow between CRM and IS-U is functioning correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to the CRM and IS-U integration for any specific steps or requirements that may be necessary for premise creation.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in IS-U, such as EAM1 (Create Premise), EAM2 (Change Premise), and EAM3 (Display Premise).
  Integration Points: Understand how CRM and IS-U interact, especially if you are using SAP's CRM for customer management and IS-U for utility billing and services.
  User Roles and Authorizations: Ensure that the user attempting to create the premise has the necessary authorizations to perform this action in IS-U.
  
  By following these steps, you should be able to resolve the error and successfully create the necessary premise in the IS-U module.