How To Fix CRM_UTILITY_SALES802 - Last items not started by product change

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 802

• Message text: Last items not started by product change

What causes this issue?

The last item in a framework agreement activity must also be created by
a product change. This is not the case for item &V1&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The document is incorrect.

How to fix this error?

Make sure you only generate new items in a framework agreement using a
product change.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES802 - Last items not started by product change ?

  The SAP error message CRM_UTILITY_SALES802 with the description "Last items not started by product change" typically occurs in the context of sales order processing or when dealing with product changes in the SAP CRM system. This error indicates that there are issues related to the processing of items in a sales order, particularly when a product change is attempted.
  Cause:
  
  Product Change Not Allowed: The error may arise if a product change is attempted on items that are not in a state that allows for such changes. For example, if the items are already confirmed or have been processed in a way that prevents modification.
  Incomplete Data: There may be missing or incomplete data related to the sales order or the items involved, which can prevent the system from processing the product change correctly.
  Configuration Issues: There could be configuration settings in the CRM system that restrict product changes under certain conditions.
  Status of Items: The status of the items in the sales order may not allow for changes to be made, especially if they are already in a completed or closed status.
  
  Solution:
  
  Check Item Status: Review the status of the items in the sales order. Ensure that they are in a state that allows for product changes. If they are completed or confirmed, you may need to reverse or cancel those items before making changes.
  Review Product Change Logic: Ensure that the logic for product changes is correctly implemented in your system. This may involve checking custom code or enhancements that handle product changes.
  Data Completeness: Verify that all necessary data for the sales order and items is complete. This includes checking for missing fields or incorrect data entries.
  Consult Configuration: Review the configuration settings in the CRM system related to sales order processing and product changes. Ensure that they align with your business processes and requirements.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order) or VA03 (Display Sales Order) to investigate the sales order in question.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide insights based on the specific version of your SAP system and any known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the CRM_UTILITY_SALES802 error in your SAP system.