How To Fix CRM_UTILITY_SALES801 - Items &1 in framework agreement without product change

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 801

• Message text: Items &1 in framework agreement without product change

What causes this issue?

In a framework agreement activity, subsequent items must be created
after the first item using a product change. This has not happened for
item &V1&. Either a subsequent item still exists and this item was not
created by a product change; or it is the most up-to-date item, and was
not initiated by a product change.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The document is incorrect.

How to fix this error?

Make sure you only create new items in a framework agreement activity
using a product change.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES801 - Items &1 in framework agreement without product change ?

  The SAP error message CRM_UTILITY_SALES801 typically indicates that there is an issue with items in a framework agreement (also known as a contract) that do not have a product change. This error can arise in the context of SAP Customer Relationship Management (CRM) when trying to process or update a framework agreement that contains items that are not properly configured or have inconsistencies.
  Cause:
  
  Missing Product Assignment: The items in the framework agreement may not have a valid product assigned to them.
  Inconsistent Data: There may be inconsistencies in the data related to the items, such as missing or incorrect information in the item details.
  Framework Agreement Configuration: The framework agreement may not be set up correctly, leading to issues with item processing.
  Product Change Not Allowed: The system may be configured to not allow changes to certain items, leading to this error when an attempt is made to modify them.
  
  Solution:
  
  Check Item Details: Review the items in the framework agreement to ensure that all necessary details are filled out correctly, including product assignments.
  Validate Product Assignment: Ensure that each item has a valid product assigned. If any items are missing a product, assign the appropriate product.
  Review Framework Agreement Configuration: Check the configuration of the framework agreement to ensure it is set up correctly and allows for the intended operations.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling framework agreements and related items.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system bug or configuration issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with framework agreements, such as CRMD_ORDER for managing sales orders and agreements.
  SAP Notes: Look for SAP Notes related to the error message for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_UTILITY_SALES801 error and implement a solution to resolve it.