How To Fix CRM_UTILITY_SALES800 - Change item type in framework agreement &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 800

• Message text: Change item type in framework agreement &1

What causes this issue?

You use different item categories in activity &V1&. Item &V2& is an item
that is not a framework agreement for a utility company. Only framework
agreement items can be used in a transaction.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The action contains errors.

How to fix this error?

Make sure you only use framework agreement items, or delete all
framework agreement items.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES800 - Change item type in framework agreement &1 ?

  The SAP error message CRM_UTILITY_SALES800 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to changing the item type in a framework agreement. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for resolving it.
  Cause:
  
  
  Item Type Restrictions: The item type you are trying to change may not be allowed in the context of the framework agreement. Certain item types may have specific restrictions or dependencies that prevent them from being changed.
  
  
  Inconsistent Data: There may be inconsistencies in the data related to the framework agreement or the items within it. This could include issues with pricing, conditions, or other related data.
  
  
  Configuration Issues: The configuration settings in the SAP system may not allow for the change of item types in framework agreements. This could be due to settings in the CRM system or related modules.
  
  
  Business Logic: The business logic defined in the system may restrict changes to item types based on certain criteria, such as status or other attributes of the framework agreement.
  
  
  Solution:
  
  
  Check Item Type Compatibility: Review the item types involved and ensure that the change you are attempting is valid. Consult the documentation or configuration settings to understand the allowed item types for framework agreements.
  
  
  Review Framework Agreement Data: Check the data associated with the framework agreement for any inconsistencies. Ensure that all required fields are filled out correctly and that there are no conflicting entries.
  
  
  Consult Configuration Settings: Work with your SAP Basis or configuration team to review the settings related to item types in framework agreements. They may need to adjust the configuration to allow for the desired changes.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (such as CRMD_ORDER or CRMD_ORDERADM_H) to analyze the framework agreement and its items. This can help identify any issues that need to be addressed.
  
  
  Error Logs and Messages: Check the system logs and messages for any additional information that may provide context for the error. This can help pinpoint the exact cause of the issue.
  
  
  Testing in Development Environment: If possible, replicate the issue in a development or test environment to better understand the problem and test potential solutions without affecting production data.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps taken and any relevant data.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM and framework agreements to understand the functionality and limitations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Resources: Consider additional training or resources on SAP CRM to better understand the system's capabilities and configurations.
  
  By following these steps, you should be able to identify the cause of the CRM_UTILITY_SALES800 error and implement a suitable solution.