How To Fix CRM_UTILITY_SALES036 - Item &2 does not exist for framework agreement &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 036

• Message text: Item &2 does not exist for framework agreement &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES036 - Item &2 does not exist for framework agreement &1 ?

  The SAP error message CRM_UTILITY_SALES036 indicates that the system cannot find the specified item for a framework agreement. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process or access a framework agreement that references an item that does not exist or is not correctly configured.
  Cause:
  
  Item Not Created: The item referenced in the framework agreement may not have been created or saved properly.
  Incorrect Item Number: The item number specified in the transaction may be incorrect or mistyped.
  Deleted Item: The item may have been deleted or archived, making it unavailable for the framework agreement.
  Data Inconsistency: There may be inconsistencies in the database or issues with data synchronization between different modules (e.g., CRM and ERP).
  Authorization Issues: The user may not have the necessary authorizations to view or access the item.
  
  Solution:
  
  Verify Item Existence: Check if the item exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like VA03 for sales orders or CRMD_ORDER for CRM orders) and searching for the item.
  Check Framework Agreement: Review the framework agreement to ensure that the item is correctly referenced and that all necessary details are filled in.
  Recreate Item: If the item does not exist, you may need to create it again in the system.
  Correct Item Number: Ensure that the item number you are using is correct and corresponds to an existing item.
  Data Consistency Check: Run consistency checks or reports to identify any data issues that may need to be resolved.
  Authorization Check: Ensure that the user has the necessary permissions to access the item and the framework agreement.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, VA03, or ME33K (for framework agreements) to navigate and troubleshoot effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation related to framework agreements and item management in CRM for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.