How To Fix CRM_UTILITY_SALES034 - Error creating new transaction/items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 034

• Message text: Error creating new transaction/items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES034 - Error creating new transaction/items ?

  The SAP error message CRM_UTILITY_SALES034 typically occurs when there is an issue with creating new transactions or items in the SAP CRM system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled in the transaction or item creation screen.
  Configuration Issues: There may be configuration problems in the CRM system, such as missing or incorrect settings in the sales order or item categories.
  Authorization Issues: The user may not have the necessary authorizations to create transactions or items.
  Data Inconsistencies: There could be inconsistencies in the master data (e.g., customer, material) that prevent the transaction from being created.
  System Errors: Temporary system issues or bugs in the SAP system can also lead to this error.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly in the transaction creation screen.
  Review Configuration: Verify the configuration settings for sales orders and item categories in the CRM system. Ensure that all necessary settings are in place.
  Authorization Check: Confirm that the user has the appropriate authorizations to create transactions. This can be done by checking the user roles and authorizations in the SAP system.
  Validate Master Data: Check the master data for any inconsistencies or missing information. Ensure that the customer and material data are correctly maintained.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches/updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, and others that may be involved in the transaction creation process.
  User Documentation: Review user manuals or documentation related to transaction creation in SAP CRM for additional guidance.
  Training: Consider training sessions for users to ensure they understand the process and requirements for creating transactions in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the CRM_UTILITY_SALES034 error and implement a suitable solution.