How To Fix CRM_UTILITY_SALES035 - Outline agreement &1 with item &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 035

• Message text: Outline agreement &1 with item &2 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES035 - Outline agreement &1 with item &2 does not exist ?

  The SAP error message CRM_UTILITY_SALES035 indicates that the system cannot find the specified outline agreement and item in the CRM system. This error typically occurs in scenarios where a user is trying to access or process an outline agreement that either does not exist or is not correctly referenced.
  Cause:
  
  Non-Existent Outline Agreement: The outline agreement number or item number provided does not exist in the system.
  Incorrect Data Entry: There may be a typographical error in the outline agreement or item number.
  Data Synchronization Issues: If the data is being pulled from an external system or if there are issues with data synchronization between systems (e.g., between SAP ERP and SAP CRM), it may lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to view the outline agreement.
  Deleted or Inactive Agreements: The outline agreement may have been deleted or marked as inactive.
  
  Solution:
  
  Verify Outline Agreement and Item: Check the outline agreement number and item number for accuracy. Ensure that they are correctly entered.
  Check Existence in the System: Use transaction codes like ME33K (Display Outline Agreement) in SAP ERP or the relevant transaction in CRM to verify if the outline agreement exists.
  Data Synchronization: If the outline agreement is supposed to exist but cannot be found, check for any data synchronization issues between systems. Ensure that the data is up-to-date and correctly replicated.
  Authorization Check: Ensure that the user has the necessary permissions to access the outline agreement. This may involve checking user roles and authorizations.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying system issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME33K for outline agreements, CRM_ORDER for CRM orders, and SE11 for data dictionary checks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for outline agreements and CRM processes to ensure that you are following the correct procedures.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.