How To Fix CRM_UTILITY_SALES004 - Contract Item &1 contains no valid Product, Product Change not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 004

• Message text: Contract Item &1 contains no valid Product, Product Change not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES004 - Contract Item &1 contains no valid Product, Product Change not possible ?

  The SAP error message CRM_UTILITY_SALES004 indicates that a contract item does not contain a valid product, which prevents any changes from being made to that product. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to modify a contract item that is linked to a product that is either inactive, deleted, or not properly defined in the system.
  Causes:
  
  Inactive Product: The product associated with the contract item may be inactive or not available for sales.
  Deleted Product: The product might have been deleted from the system, making it impossible to reference in the contract.
  Incorrect Product Assignment: The product may not be correctly assigned to the contract item, or there may be inconsistencies in the product master data.
  Product Status: The product might be in a status that does not allow it to be used in contracts (e.g., not released for sales).
  Data Inconsistencies: There may be inconsistencies in the data between the contract and the product master data.
  
  Solutions:
  
  
  Check Product Status: Verify the status of the product in the product master data. Ensure that it is active and available for sales.
  
  Transaction Code: MM03 (Display Material) or CRMD_ORDER (Display CRM Order)
  
  
  
  Validate Product Assignment: Ensure that the product is correctly assigned to the contract item. You may need to reassign a valid product if the current one is not valid.
  
  
  Review Product Master Data: Check the product master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  Check for Deletion: Confirm that the product has not been deleted. If it has been deleted, you may need to create a new product or restore the deleted product if possible.
  
  
  Consult with IT Support: If you are unable to resolve the issue, consult with your SAP support team or IT department for further assistance. They may need to check for any underlying issues in the system or data integrity.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM03, and MM02 (Change Material) for managing product data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM contract management to understand the requirements for valid products in contracts.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.