How To Fix CRM_UTILITY_SALES006 - Product &4 is not suitable for Product Change

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 006

• Message text: Product &4 is not suitable for Product Change

What causes this issue?

You want to implement a product change for a contract item. The old
contract item had <DS:DE.COMT_PRODUCT_ID>product</> &V1& with
<DS:DE.COMT_PRODUCT_TYPE>product category</> &V2& and
<DS:DE.CRMT_ITEM_CAT_GROUP>product category group</> &V3&. You want to
assign product &V4& to the new contract item. The new product must have
the same product category and product category groups as the previous
product. However, for the product you selected &V4&, this is not the
case.

System Response

There is no product change.

How to fix this error?

Choose another product.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES006 - Product &4 is not suitable for Product Change ?

  The SAP error message CRM_UTILITY_SALES006 indicates that a specific product (identified by &4) is not suitable for a product change in the context of SAP CRM (Customer Relationship Management). This error typically arises when attempting to perform a product change operation that is not allowed for the specified product.
  Causes:
  
  Product Status: The product may be in a status that does not allow changes. For example, it could be marked as inactive or discontinued.
  Product Type: Certain product types may not support changes. For instance, if the product is a service or a non-stock item, it may have restrictions.
  Configuration Issues: There may be configuration settings in the system that prevent changes to the product.
  Dependencies: The product may have dependencies or relationships with other products that restrict changes.
  Custom Logic: Custom enhancements or business logic implemented in the system may also lead to this error.
  
  Solutions:
  
  Check Product Status: Verify the status of the product in the system. If it is inactive or discontinued, you may need to reactivate it or create a new product.
  Review Product Type: Ensure that the product type allows for changes. If not, consider creating a new product or modifying the existing product type if applicable.
  Consult Configuration: Review the configuration settings in the SAP system related to product management. Ensure that there are no restrictions in place that would prevent the change.
  Analyze Dependencies: Check for any dependencies or relationships with other products that may be causing the restriction. You may need to resolve these dependencies before proceeding with the change.
  Custom Code Review: If there are custom enhancements, review the code to identify any logic that may be causing the error. You may need to adjust the custom logic to allow for the product change.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights and potential fixes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for order administration.
  User Roles and Authorizations: Ensure that the user attempting the change has the necessary authorizations to perform product changes.
  Testing in Development: If changes are made to configuration or custom code, test them in a development environment before applying them to production.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.