How To Fix CRM_UTILITY_SALES002 - Contract for &1 ended, Product Change not permissible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 002

• Message text: Contract for &1 ended, Product Change not permissible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES002 - Contract for &1 ended, Product Change not permissible ?

  The SAP error message CRM_UTILITY_SALES002 indicates that a contract for a specific product has ended, and as a result, a product change is not permissible. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to modify a contract that is no longer active or valid.
  Cause:
  
  Contract Expiration: The contract associated with the product has reached its end date, making it inactive.
  Status of the Contract: The contract may be in a status that does not allow for changes (e.g., completed, closed, or terminated).
  Business Rules: There may be specific business rules or configurations in place that prevent changes to contracts that have ended.
  
  Solution:
  
  Check Contract Status: Verify the status of the contract in the SAP system. If the contract is indeed expired, you may need to create a new contract or renew the existing one.
  Review Validity Dates: Ensure that the validity dates of the contract are correct and that the contract is still active.
  Consult Business Rules: Review any business rules or configurations that may be preventing the change. This may involve consulting with your SAP administrator or business process owner.
  Create a New Contract: If the contract has ended and cannot be modified, consider creating a new contract for the product.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage contracts.
  Documentation: Refer to SAP documentation for CRM contract management for detailed information on contract statuses and management processes.
  User Roles: Ensure that you have the necessary permissions to make changes to contracts in the system.
  
  By following these steps, you should be able to address the error and proceed with your contract management tasks in SAP CRM.