How To Fix CRM_UIU_SRQM_COMMON006 - ************ escalation *************

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 006

• Message text: ************ escalation *************

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON006 - ************ escalation ************* ?

  The SAP error message "CRM_UIU_SRQM_COMMON006" typically relates to issues within the SAP Customer Relationship Management (CRM) system, particularly in the context of Service Request Management (SRM) or Service Request Queue Management (SRQM). This error can occur due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the CRM system or in the related components can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the service request or related objects can trigger this error.
  Authorization Problems: Users may not have the necessary permissions to access certain functionalities or data.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing requests.
  Custom Code: If there are custom developments or enhancements, they may not be functioning correctly.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system to ensure they are set up correctly. This includes checking the settings for service requests and queues.
  Data Validation: Validate the data associated with the service request. Ensure that all required fields are filled and that there are no inconsistencies.
  Authorization Check: Verify that the user encountering the error has the necessary authorizations to perform the action. This can be done through transaction codes like SU53 or PFCG.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks. Use transaction codes like ST22 (dump analysis) or SM21 (system log) to check for any related issues.
  Review Custom Code: If there are any custom developments, review the code for errors or issues that may be causing the problem.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying the latest patches or updates may resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to SAP documentation for CRM and SRM for detailed information on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.