How To Fix CRM_UIU_SRQM_COMMON005 - No incident found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 005

• Message text: No incident found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON005 - No incident found ?

  The SAP error message "CRM_UIU_SRQM_COMMON005 No incident found" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access or manage service requests or incidents, but the system cannot find any related incidents in the database.
  Cause:
  
  No Existing Incidents: The most straightforward cause is that there are no incidents created or available for the user to view or manage.
  Authorization Issues: The user may not have the necessary authorizations to view certain incidents, leading to the system not displaying any results.
  Incorrect Filters: The search criteria or filters applied may be too restrictive, resulting in no incidents being returned.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to missing incident records.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system configuration errors.
  
  Solution:
  
  Check for Existing Incidents: Verify if there are any incidents created in the system. You can do this by navigating to the relevant transaction or application area where incidents are managed.
  Review Authorization: Ensure that the user has the appropriate authorizations to view incidents. This may involve checking user roles and permissions in the SAP system.
  Adjust Search Criteria: Modify the search filters or criteria to broaden the search. This may involve removing certain filters or using different search parameters.
  Data Consistency Check: If you suspect data synchronization issues, check the data consistency between different modules or systems. You may need to run consistency checks or consult with your technical team.
  Consult Logs: Check system logs for any error messages or warnings that may provide additional context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on incident management and troubleshooting common issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.