How To Fix CRM_UIU_SRQM_COMMON004 - No knowledge article found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 004

• Message text: No knowledge article found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON004 - No knowledge article found ?

  The SAP error message "CRM_UIU_SRQM_COMMON004 No knowledge article found" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access a knowledge article that does not exist or is not available in the system. This can happen for several reasons, including:
  Causes:
  
  Missing Knowledge Article: The specific knowledge article that the user is trying to access may not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to view the knowledge article.
  Incorrect Search Criteria: The search parameters used to find the knowledge article may be incorrect or too narrow.
  Data Synchronization Issues: If the knowledge base is integrated with other systems, there may be synchronization issues leading to missing articles.
  Inactive or Deleted Articles: The article may have been marked as inactive or deleted from the system.
  
  Solutions:
  
  Verify Article Existence: Check if the knowledge article exists in the system. You can do this by searching for it directly in the knowledge management area of SAP CRM.
  Check User Permissions: Ensure that the user has the appropriate authorizations to access the knowledge articles. This may involve checking roles and permissions in the SAP system.
  Adjust Search Criteria: Modify the search parameters to broaden the search. This may involve using different keywords or filters.
  Consult with IT Support: If the article should exist but cannot be found, consult with your IT support team to check for any data synchronization issues or system errors.
  Review Article Status: Check if the article is active and not marked for deletion. If it has been deleted, you may need to restore it from a backup if possible.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the SAP CRM documentation for guidance on managing knowledge articles and troubleshooting related issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.