How To Fix CRM_UIU_MKTSEG175 - The navigation was rerouted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTSEG - Message Class for UI related messages

• Message number: 175

• Message text: The navigation was rerouted

What causes this issue?

You tried to do one of the following:
Open the graphical modeler for a segmentation model that contains an
external target group.
Open the overview page for an external target group.
External target groups (<LS>Target Group Origin</> = 09) are not
supported in the graphical modeling interface.

System Response

The navigation was rerouted to display one of the following:
The overview page of the segmentation model or the segment.
The target group in the external application (transaction launcher URL
ID CRM_MKTSEG_EXT_TG).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTSEG175 - The navigation was rerouted ?

  The SAP error message CRM_UIU_MKTSEG175, which states "The navigation was rerouted," typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with marketing segments or related functionalities. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Session Timeout: The user session may have timed out, leading to a rerouting of the navigation.
  Authorization Issues: The user may not have the necessary authorizations to access the requested data or transaction.
  Configuration Issues: There may be misconfigurations in the CRM system or in the navigation settings.
  Data Inconsistencies: Inconsistent or missing data in the marketing segments or related objects can lead to navigation issues.
  Technical Errors: Bugs or issues in the SAP system or the specific CRM application can also cause this error.
  
  Solutions:
  
  Refresh the Session: If the session has timed out, try logging out and logging back in to refresh the session.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the marketing segments or related functionalities. This may involve checking roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings related to the CRM UI and marketing segments. Ensure that everything is set up correctly.
  Data Validation: Validate the data in the marketing segments to ensure there are no inconsistencies or missing entries. This may involve checking the underlying tables or data sources.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to this error. SAP frequently releases updates and fixes for known problems.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the steps that led to it.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and marketing functionalities for more insights into configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error. Other users may have encountered similar issues and can provide insights or solutions.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.