How To Fix CRM_UIU_CT_IB_UI012 - ITS URL is not maintained for logical system &1; maintain CRMV_IC_BORADM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 012

• Message text: ITS URL is not maintained for logical system &1; maintain CRMV_IC_BORADM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI012 - ITS URL is not maintained for logical system &1; maintain CRMV_IC_BORADM ?

  The SAP error message "CRM_UIU_CT_IB_UI012 ITS URL is not maintained for logical system &1; maintain CRMV_IC_BORADM" typically occurs in the context of SAP CRM (Customer Relationship Management) when the Internet Transaction Server (ITS) URL is not properly configured for a specific logical system. This can prevent users from accessing certain functionalities in the CRM Web UI.
  Cause:
  The error is caused by the absence of a defined ITS URL for the specified logical system in the CRM configuration. The logical system is a unique identifier for a system in the SAP landscape, and if the ITS URL is not maintained, the system cannot route requests correctly.
  Solution:
  To resolve this error, you need to maintain the ITS URL for the logical system in question. Here are the steps to do this:
  
  
  Access the Transaction Code:
  
  Go to the SAP GUI and enter transaction code SPRO.
  
  
  
  Navigate to the Configuration:
  
  Follow the path: SAP Customizing Implementation Guide -> Customer Relationship Management -> UI Framework -> WebClient UI -> Maintain ITS URL.
  
  
  
  Maintain the ITS URL:
  
  In the configuration screen, you will see a list of logical systems. Find the logical system that corresponds to the &1 in the error message.
  Enter the appropriate ITS URL for that logical system. The URL typically points to the server where the ITS is running and should be in the format: http://<hostname>:<port>/sap/bc/bsp/sap/<application>.
  
  
  
  Save the Changes:
  
  After entering the ITS URL, save your changes.
  
  
  
  Test the Configuration:
  
  After maintaining the ITS URL, test the functionality that was previously causing the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Logical System Configuration: Ensure that the logical system is correctly configured in your SAP landscape. You can check this in transaction BD54.
  ITS Configuration: Make sure that the Internet Transaction Server is properly set up and running. You can check the ITS configuration in transaction SICF.
  Authorization: Ensure that you have the necessary authorizations to make changes in the configuration.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the quality and production environments as needed.
  
  If the problem persists after following these steps, you may want to check the SAP Notes or consult with your SAP Basis team for further troubleshooting.