How To Fix CRM_UIU_CT_IB_UI020 - Total substitution period not covered; additional period generated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 020

• Message text: Total substitution period not covered; additional period generated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI020 - Total substitution period not covered; additional period generated ?

  The SAP error message "CRM_UIU_CT_IB_UI020 Total substitution period not covered; additional period generated" typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with substitution periods in the context of business transactions, such as sales orders or service requests.
  Cause:
  This error message indicates that the total substitution period defined for a particular business object (like a service or product) is not fully covered by the existing data or configuration. This can happen due to several reasons, including:
  
  Incomplete Configuration: The substitution period may not be properly configured in the system, leading to gaps in the defined time frames.
  Data Entry Errors: Incorrect or incomplete data entries in the relevant fields can lead to discrepancies in the expected substitution periods.
  Changes in Business Rules: If there have been recent changes in business rules or policies regarding substitution periods, the existing configurations may not align with the new rules.
  System Updates: After a system update or upgrade, certain configurations may need to be revisited to ensure they are still valid.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration: Review the configuration settings for substitution periods in the relevant customizing settings (transaction SPRO). Ensure that the periods are correctly defined and that there are no gaps.
  
  
  Review Data Entries: Verify the data entries related to the business object that triggered the error. Ensure that all required fields are filled out correctly and that the dates align with the defined substitution periods.
  
  
  Adjust Substitution Periods: If necessary, adjust the substitution periods to ensure they cover the required time frames. This may involve extending the periods or modifying the rules governing them.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for additional insights or updates that may pertain to your version of SAP CRM.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the error no longer occurs and that the business processes function as expected.
  
  
  Seek Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have additional tools or insights to diagnose and resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO (Customizing), SE80 (Object Navigator), or SE37 (Function Module).
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide patches that could resolve underlying issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.