How To Fix CRM_UIU_CT_IB_UI011 - You can use button '&1' to access the work item in the original system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 011

• Message text: You can use button '&1' to access the work item in the original system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI011 - You can use button '&1' to access the work item in the original system ?

  The SAP error message CRM_UIU_CT_IB_UI011 typically indicates that there is an issue with accessing a work item in the original system from the CRM UI. This error can occur in scenarios where the CRM system is trying to access data or work items that are not available or not properly linked in the backend system.
  Cause:
  
  Missing Work Item: The work item you are trying to access may not exist in the original system.
  Authorization Issues: The user may not have the necessary permissions to access the work item in the original system.
  System Configuration: There may be configuration issues between the CRM system and the backend system (like ECC or S/4HANA).
  Network Issues: There could be connectivity problems between the CRM system and the original system.
  Data Synchronization: The data may not be synchronized properly between the systems, leading to discrepancies.
  
  Solution:
  
  Check Work Item Existence: Verify if the work item exists in the original system. You can do this by using the button mentioned in the error message to navigate to the original system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the work item in the original system. You may need to consult with your SAP security team.
  System Configuration: Check the configuration settings in both the CRM and the original system to ensure they are correctly set up for integration.
  Network Connectivity: Ensure that there are no network issues preventing access to the original system. You may need to check with your IT department.
  Data Synchronization: If there are synchronization issues, you may need to run relevant background jobs or check the middleware (like SAP PI/PO) for any errors.
  Consult SAP Notes: Look for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to check for work items or CRMD_ORDER to view CRM orders.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message and any relevant logs.
  Documentation: Review the SAP documentation related to CRM and integration with other systems for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.