How To Fix CRM_UIU_CT_IB_UI010 - Execution of work item decision failed; work item: &1, decision: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 010

• Message text: Execution of work item decision failed; work item: &1, decision: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI010 - Execution of work item decision failed; work item: &1, decision: &2 ?

  The SAP error message "CRM_UIU_CT_IB_UI010 Execution of work item decision failed; work item: &1, decision: &2" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue executing a decision on a work item in the workflow. This error can arise due to various reasons, including configuration issues, authorization problems, or data inconsistencies.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to execute the decision on the work item.
  Workflow Configuration: There may be issues with the workflow configuration or the specific work item type.
  Data Inconsistencies: The data associated with the work item may be inconsistent or incomplete, preventing the execution of the decision.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Missing or Incorrect Customization: If there are custom developments or enhancements, they may not be functioning correctly.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action on the work item. This can be done by reviewing the user's roles and authorizations in the SAP system.
  Review Workflow Configuration: Check the workflow configuration for any errors or inconsistencies. This may involve reviewing the workflow definition and ensuring that all necessary steps and conditions are correctly set up.
  Validate Data: Investigate the data associated with the work item to ensure it is complete and consistent. Look for any missing or incorrect entries that could be causing the issue.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Debugging: If you have access to the development environment, consider debugging the workflow to identify where the failure occurs.
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to view the work items and their statuses.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and identify any stuck or failed instances.
  Authorization Checks: Use transaction SU53 to check for authorization failures after attempting to execute the work item decision.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_UIU_CT_IB_UI010.