How To Fix CRM_UIU_CT_IB_GENIL023 - System failure regarding logical system &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 023

• Message text: System failure regarding logical system &1: &2

INCLUDE CRM_UIU_CT_IB_GENIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL023 - System failure regarding logical system &1: &2 ?

  The SAP error message "CRM_UIU_CT_IB_GENIL023 System failure regarding logical system &1: &2" typically indicates a problem related to the integration between the CRM system and other systems, often due to issues with the logical system configuration or data inconsistencies.
  Cause:
  
  Logical System Configuration: The logical system might not be correctly configured in the SAP system. This could be due to missing or incorrect entries in the system settings.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database tables that the CRM system relies on.
  Network Issues: There could be network connectivity issues between the CRM system and the other systems it is trying to communicate with.
  Authorization Issues: The user or system might not have the necessary authorizations to access the required data or perform the required actions.
  System Performance: High load or performance issues in the system could lead to timeouts or failures in processing requests.
  
  Solution:
  
  
  Check Logical System Configuration:
  
  Go to transaction SM59 and check the RFC connections. Ensure that the logical system is correctly defined and that the connection is active.
  Verify the settings in transaction BD54 to ensure that the logical systems are correctly assigned.
  
  
  
  Data Consistency Check:
  
  Use transaction SE11 to check the relevant database tables for inconsistencies. You may need to run consistency checks or repair any issues found.
  Check for any missing entries in the relevant tables that could be causing the failure.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the systems. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Authorization Check:
  
  Verify that the user or system has the necessary authorizations to perform the actions that are failing. You can check this in transaction SU53 or SU01.
  
  
  
  System Performance:
  
  Monitor system performance using transaction ST22 for dumps or SM21 for system logs to identify any performance-related issues.
  If the system is under heavy load, consider optimizing performance or scheduling jobs during off-peak hours.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. You can search the SAP Support Portal for notes related to "CRM_UIU_CT_IB_GENIL023".
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59, BD54, SE11, SU53, ST22, and SM21 for troubleshooting.
  Documentation: Review the official SAP documentation for CRM and integration scenarios to understand the expected configurations and data flows.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.