How To Fix CRM_UIU_CT_IB_GENIL021 - Work item &1 forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 021

• Message text: Work item &1 forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL021 - Work item &1 forwarded ?

  The SAP error message CRM_UIU_CT_IB_GENIL021, which states "Work item &1 forwarded," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the processing of work items in the system. This message indicates that a work item has been forwarded, but it may not have been processed correctly or may have encountered an issue.
  Cause:
  
  Workflow Issues: The work item may be part of a workflow that has not been configured correctly or is encountering errors during execution.
  Authorization Problems: The user may not have the necessary authorizations to process the work item.
  Data Inconsistencies: There may be inconsistencies or missing data in the CRM system that prevent the work item from being processed.
  Technical Errors: There could be underlying technical issues, such as problems with the GENIL (Generic Interface) layer or other components of the SAP system.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Look for any missing steps or incorrect settings that could be causing the issue.
  Review Authorizations: Ensure that the user processing the work item has the necessary authorizations. You can check this in the user roles and profiles.
  Data Validation: Validate the data associated with the work item. Ensure that all required fields are filled out and that there are no inconsistencies in the data.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to technical resources, consider debugging the process to identify where the error is occurring in the code.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to monitor and manage work items.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for CRM workflows and GENIL to understand the architecture and potential pitfalls.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.