How To Fix CRM_UIU_CT_IB_GENIL019 - Work item successfully forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 019

• Message text: Work item successfully forwarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL019 - Work item successfully forwarded ?

  The SAP error message "CRM_UIU_CT_IB_GENIL019: Work item successfully forwarded" typically indicates that a work item in the SAP CRM system has been successfully forwarded to another user or process. This message is not necessarily an error but rather an informational message indicating that the forwarding action has been completed.
  Cause:
  
  Work Item Forwarding: This message is generated when a user forwards a work item (such as a task or notification) to another user or group within the CRM system.
  Workflow Process: It may be part of a workflow process where tasks are reassigned or escalated to ensure they are handled appropriately.
  
  Solution:
  Since this message is informational, there is generally no action required unless you are expecting a different outcome. However, if you are facing issues related to the work item forwarding process, consider the following steps:
  
  Check Workflow Configuration: Ensure that the workflow is configured correctly and that the forwarding logic meets your business requirements.
  User Permissions: Verify that the user to whom the work item is forwarded has the necessary permissions to view and act on the work item.
  Monitor Work Item Status: Check the status of the work item in the workflow to ensure it is being processed as expected.
  Review Logs: If there are issues with the workflow, review the workflow logs for any errors or warnings that may provide more context.
  Consult Documentation: Refer to SAP documentation or help resources for more details on the specific workflow or process you are working with.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to work item forwarding or the CRM system.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management in SAP, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency).
  Support: If the message is part of a larger issue or if you are experiencing unexpected behavior, consider reaching out to SAP support or your internal IT team for assistance.
  
  In summary, the message "CRM_UIU_CT_IB_GENIL019: Work item successfully forwarded" is generally not an error but an indication of a successful action. If you encounter issues, focus on workflow configuration, user permissions, and monitoring the work item status.