How To Fix CRM_UIU_CT_IB_GENIL024 - Communication failure in logical system &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 024

• Message text: Communication failure in logical system &1: &2

INCLUDE CRM_UIU_CT_IB_GENIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL024 - Communication failure in logical system &1: &2 ?

  The SAP error message "CRM_UIU_CT_IB_GENIL024 Communication failure in logical system &1: &2" typically indicates a communication issue between the SAP CRM system and another system (such as an SAP backend system or an external system). This error can occur in various scenarios, such as when trying to access data, perform transactions, or during integration processes.
  Causes:
  
  Network Issues: There may be network connectivity problems between the systems involved.
  Configuration Errors: Incorrect configuration in the logical system settings, such as RFC destinations or logical system names.
  Authorization Issues: The user or system may not have the necessary authorizations to perform the requested operation.
  Service Unavailability: The target system may be down or not reachable due to maintenance or other issues.
  Timeouts: The request may be timing out due to long processing times or heavy load on the system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the systems is stable and functioning. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify Configuration:
  
  Check the RFC destination settings in transaction SM59 to ensure they are correctly configured.
  Ensure that the logical system names are correctly defined in transaction SCC4.
  
  
  Review Authorizations: Make sure that the user or system has the necessary authorizations to access the required data or perform the operation.
  Check System Status: Verify that the target system is up and running. You can check the system logs or contact the system administrator for any ongoing issues.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the relevant configuration.
  Review Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SCC4 (Client Administration), SLG1 (Application Log), and SM21 (System Log).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review the SAP documentation for CRM and integration scenarios to understand the expected configurations and settings.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.