How To Fix CRM_UIU_CT_IB_GENIL004 - Status of work item &1 could not be set to "Work in Progress"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 004

• Message text: Status of work item &1 could not be set to "Work in Progress"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL004 - Status of work item &1 could not be set to "Work in Progress" ?

  The SAP error message "CRM_UIU_CT_IB_GENIL004: Status of work item &1 could not be set to 'Work in Progress'" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with changing the status of a work item (such as a service request, activity, or other CRM object) to "Work in Progress." Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the work item.
  Status Profile Configuration: The status profile assigned to the work item may not allow the transition to "Work in Progress."
  Business Logic Constraints: There may be business rules or logic in place that prevent the status change based on certain conditions (e.g., dependencies on other statuses).
  Technical Issues: There could be a technical issue in the backend, such as a problem with the underlying data model or a bug in the system.
  Incomplete Data: Required fields or data may be missing or incomplete, preventing the status change.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to change the status of the work item. This can be done by reviewing the user's roles and authorizations in the SAP system.
  Review Status Profile: Check the status profile assigned to the work item to ensure that it allows the transition to "Work in Progress." You may need to adjust the status profile configuration if necessary.
  Examine Business Rules: Investigate any business rules or logic that may be preventing the status change. This may involve checking custom code or configuration settings.
  Debugging: If you have access to the development environment, consider debugging the process to identify any technical issues or errors in the code that may be causing the problem.
  Data Validation: Ensure that all required fields and data are complete and valid before attempting to change the status. This may involve checking for missing or incorrect entries in the work item.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to view the work items and their statuses, or CRMD_ORDER to access the CRM order management interface.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Documentation: Review the SAP documentation related to CRM status management and workflows for additional insights into how statuses are managed and any potential limitations.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.