How To Fix CRM_UIU_CT_IB_GENIL006 - Work item was cancelled or deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 006

• Message text: Work item was cancelled or deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL006 - Work item was cancelled or deleted ?

  The SAP error message "CRM_UIU_CT_IB_GENIL006: Work item was cancelled or deleted" typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to access or process a work item that has either been cancelled or deleted. This can happen in various scenarios, such as when working with business transactions, workflows, or user interface components.
  Cause:
  
  Work Item Cancellation: The work item may have been explicitly cancelled by a user or by a system process.
  Work Item Deletion: The work item may have been deleted from the system, either manually or through a background job.
  Workflow Issues: If the work item is part of a workflow, issues in the workflow process can lead to the cancellation or deletion of the work item.
  User Permissions: Insufficient permissions to view or process the work item can also lead to this error.
  System Errors: There may be underlying system errors or inconsistencies in the database that affect the work item status.
  
  Solution:
  
  Check Work Item Status: Verify the status of the work item in the relevant transaction or workflow. If it has been cancelled or deleted, you may need to create a new work item or re-initiate the process.
  Review Workflow Logs: If the work item is part of a workflow, check the workflow logs for any errors or messages that indicate why the work item was cancelled or deleted.
  User Permissions: Ensure that the user has the necessary permissions to access and process the work item. If not, consult with your SAP security team to adjust the permissions.
  Recreate Work Item: If the work item is critical, you may need to recreate it manually or through a specific transaction.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  System Check: If the issue persists, consider performing a system check or consulting with your SAP Basis team to ensure there are no underlying system issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and manage work items.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to CRM workflows and work item management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.