How To Fix CRM_UIU_CT_IB_GENIL005 - Work item completed by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 005

• Message text: Work item completed by &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL005 - Work item completed by &1 ?

  The SAP error message CRM_UIU_CT_IB_GENIL005, which states "Work item completed by &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when a work item (such as a task or process) has been completed by a user or system process. This message is often informational rather than an error, indicating that the work item has been processed and is no longer active.
  Cause:
  
  Work Item Completion: The message indicates that a specific work item has been completed by a user (denoted by &1, which is a placeholder for the user ID).
  Workflow Process: It may be part of a workflow process where tasks are assigned to users, and once completed, the system logs this completion.
  User Action: A user may have manually completed the work item, or it could have been completed automatically by the system based on certain conditions.
  
  Solution:
  
  Review Work Item Status: Check the status of the work item in the workflow to confirm that it has been completed as expected.
  Check User Actions: If the completion was unexpected, investigate the actions taken by the user or system that led to the completion of the work item.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by User) to monitor and analyze the workflow and work items.
  Documentation: Ensure that there is proper documentation and understanding of the workflow processes in place to avoid confusion regarding work item completions.
  
  Related Information:
  
  Workflow Configuration: Understanding the configuration of workflows in SAP CRM can help in managing and troubleshooting work items effectively.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to complete work items, as this can affect workflow execution.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this message. SAP's support portal may have additional insights or patches that could be relevant.
  
  If the message is causing issues in your workflow or if you need further assistance, consider reaching out to your SAP support team or consulting the SAP community for more specific guidance based on your system configuration and business processes.