How To Fix CRM_UIU_CT_IB_GENIL002 - Status &1 for work item &2 could not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 002

• Message text: Status &1 for work item &2 could not be set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL002 - Status &1 for work item &2 could not be set ?

  The SAP error message "CRM_UIU_CT_IB_GENIL002 Status &1 for work item &2 could not be set" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with setting the status of a work item in the system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Invalid Status: The status you are trying to set may not be valid for the specific work item type.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the work item.
  Business Logic Constraints: There may be business rules or logic in place that prevent the status from being changed.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  Incomplete Data: Required fields or data may be missing, preventing the status change.
  
  Solutions:
  
  Check Valid Status: Verify that the status you are trying to set is valid for the work item type. You can do this by checking the configuration in the CRM system.
  Review Authorizations: Ensure that the user has the necessary authorizations to change the status. This can be checked in the user roles and profiles.
  Consult Business Rules: Review any business rules or logic that may be preventing the status change. This may involve consulting with a functional consultant or business analyst.
  Check for Technical Issues: Look into system logs (transaction SLG1) for any technical errors that may provide more context on the issue.
  Validate Data Completeness: Ensure that all required fields are filled out correctly before attempting to change the status.
  Debugging: If you have access to the development environment, you may want to debug the process to identify where the failure occurs.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to find the work item and check its details.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Documentation: Review the SAP CRM documentation for information on work item status management and related configuration settings.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP technical team for further assistance.