How To Fix CRM_UIU_BT_DOCFLOW004 - Navigation not possible; object type has not been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT_DOCFLOW -

• Message number: 004

• Message text: Navigation not possible; object type has not been defined

What causes this issue?

The object type is not defined in the Generic Outbound Plug Mapping.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT_DOCFLOW004 - Navigation not possible; object type has not been defined ?

  The SAP error message "CRM_UIU_BT_DOCFLOW004 Navigation not possible; object type has not been defined" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with the configuration of business object types in the system. This error indicates that the system is unable to navigate to a specific business object because it has not been properly defined or configured.
  Cause:
  
  Missing Object Type Definition: The object type that you are trying to navigate to has not been defined in the system. This could be due to a missing configuration or an incomplete setup.
  Incorrect Customization: If there have been recent changes or customizations made to the CRM system, it is possible that the object type was inadvertently removed or not properly configured.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the object type, leading to navigation issues.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the navigation to fail.
  
  Solution:
  
  
  Check Object Type Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for CRM.
  Ensure that the object type you are trying to access is defined in the system. If it is missing, you may need to create or configure it.
  
  
  
  Review Customizations:
  
  If there have been recent changes, review the customizations made to the CRM system. Ensure that all necessary object types are still defined and correctly configured.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the object type. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific object type you are trying to access. There may be specific instructions or known issues documented by SAP.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional insights or patches available for your specific version of the CRM system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to CRM object types and navigation issues. These notes often contain fixes or workarounds for known problems.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.