How To Fix CRM_UIU_BT_DOCFLOW002 - Configurable data retrieval is supported for service contracts only

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT_DOCFLOW -

• Message number: 002

• Message text: Configurable data retrieval is supported for service contracts only

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT_DOCFLOW002 - Configurable data retrieval is supported for service contracts only ?

  The SAP error message "CRM_UIU_BT_DOCFLOW002: Configurable data retrieval is supported for service contracts only" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or retrieve data that is not supported for the specific business object being used. This error is particularly relevant when dealing with business transactions that are not service contracts.
  Cause:
  
  Incorrect Business Object: The error usually arises when the system is trying to retrieve data for a business object that is not a service contract. The configurable data retrieval feature is specifically designed for service contracts.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the expected data retrieval processes for the specific business object.
  Missing or Incomplete Data: If the data required for the retrieval process is missing or incomplete, it may trigger this error.
  
  Solution:
  
  Verify Business Object: Ensure that you are working with a service contract. If you are trying to access a different type of business object (like a sales order or a quotation), you will need to adjust your approach accordingly.
  Check Configuration: Review the configuration settings in the CRM system to ensure that they are set up correctly for the business objects you are working with. This may involve checking the customizing settings in the SAP system.
  Data Completeness: Ensure that all necessary data for the service contract is complete and correctly entered in the system. This includes checking for any missing fields or incomplete entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the business object you are working with and the expected data retrieval processes.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may be able to provide insights based on system logs or additional configuration settings.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to service contracts and data retrieval.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access the service contract data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.