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How To Fix CRM_UIU_BT308 - No items available for reset rejection


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_UIU_BT -

  • Message number: 308

  • Message text: No items available for reset rejection

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_UIU_BT308 - No items available for reset rejection ?

    The SAP error message "CRM_UIU_BT308 No items available for reset rejection" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to reset the rejection status of a business transaction (like a sales order or service request) but there are no items available to perform this action on.

    Cause:

    1. No Rejected Items: The most common cause is that there are no items in the transaction that are currently in a rejected state. The system is trying to reset a rejection, but since there are no items to reset, it throws this error.
    2. Incorrect Transaction Context: The user might be in a context where the transaction does not have any items that can be reset.
    3. Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or reset the items, leading to the perception that there are no items available.
    4. Data Consistency Issues: There may be inconsistencies in the data or the status of the items in the database.

    Solution:

    1. Check Item Status: Verify the status of the items in the transaction. Ensure that there are indeed items that are in a rejected state that can be reset.
    2. Review Transaction Context: Make sure you are in the correct transaction and that it contains items that can be reset. Navigate to the relevant transaction and check the item list.
    3. User Authorizations: Ensure that you have the necessary authorizations to view and reset the items. If not, contact your system administrator to check your user roles and permissions.
    4. Data Consistency Check: If you suspect data inconsistencies, you may need to run consistency checks or consult with your technical team to investigate any underlying issues in the database.
    5. Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to your version of SAP CRM.

    Related Information:

    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
    • Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot issues related to business transactions.
    • Support Forums: Consider visiting SAP community forums or support channels where other users may have encountered similar issues and shared their solutions.

    If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.

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