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Message type: E = Error
Message class: CRM_UIU_BT -
Message number: 308
Message text: No items available for reset rejection
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CRM_UIU_BT308
- No items available for reset rejection ?The SAP error message "CRM_UIU_BT308 No items available for reset rejection" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to reset the rejection status of a business transaction (like a sales order or service request) but there are no items available to perform this action on.
Cause:
- No Rejected Items: The most common cause is that there are no items in the transaction that are currently in a rejected state. The system is trying to reset a rejection, but since there are no items to reset, it throws this error.
- Incorrect Transaction Context: The user might be in a context where the transaction does not have any items that can be reset.
- Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or reset the items, leading to the perception that there are no items available.
- Data Consistency Issues: There may be inconsistencies in the data or the status of the items in the database.
Solution:
- Check Item Status: Verify the status of the items in the transaction. Ensure that there are indeed items that are in a rejected state that can be reset.
- Review Transaction Context: Make sure you are in the correct transaction and that it contains items that can be reset. Navigate to the relevant transaction and check the item list.
- User Authorizations: Ensure that you have the necessary authorizations to view and reset the items. If not, contact your system administrator to check your user roles and permissions.
- Data Consistency Check: If you suspect data inconsistencies, you may need to run consistency checks or consult with your technical team to investigate any underlying issues in the database.
- Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to your version of SAP CRM.
Related Information:
If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.
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