How To Fix CRM_UIU_BT307 - No items available for rejection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT -

• Message number: 307

• Message text: No items available for rejection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT307 - No items available for rejection ?

  The SAP error message "CRM_UIU_BT307 No items available for rejection" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to reject a business transaction (like a sales order, service request, etc.) but there are no items available for rejection in the current context.
  Cause:
  
  No Items Selected: The user may not have selected any items to reject.
  Status of Items: The items may not be in a status that allows them to be rejected. For example, if the items are already completed or have been processed in a way that prevents rejection.
  Authorization Issues: The user may not have the necessary authorizations to reject the items.
  Business Logic: The business logic defined in the system may not allow rejection under certain conditions (e.g., if the order is already invoiced).
  Data Integrity Issues: There may be issues with the data integrity or configuration that prevent the system from recognizing items that can be rejected.
  
  Solution:
  
  Check Item Selection: Ensure that you have selected the items you wish to reject. If no items are selected, the system will not allow rejection.
  Review Item Status: Check the status of the items you are trying to reject. If they are not in a rejectable state, you may need to change their status or take a different action.
  Authorization Check: Verify that you have the necessary permissions to perform the rejection. If not, contact your system administrator to obtain the required authorizations.
  Consult Business Rules: Review the business rules and processes defined in your organization to understand if there are specific conditions under which items can be rejected.
  Data Validation: Check for any data integrity issues. Ensure that the items are correctly configured and that there are no inconsistencies in the data.
  System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on business transaction processing and rejection procedures.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further assistance.