How To Fix CRM_UIU_BT039 - Item &1: Product ID was redetermined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT -

• Message number: 039

• Message text: Item &1: Product ID was redetermined

What causes this issue?

After you entered a product ID, a product description was immediately
displayed as a preview to help to identify the product. The product ID
is used to display the description preview, and any alternative product
IDs or product substitutions are also considered. Once you pressed the
<LB>Enter</> key, the system performed a roundtrip to determine the
final product ID and description, but this time found a different
result. This can happen in rare cases if product substitution or
alternative IDs have been extended or modified in the system.

System Response

The first product ID is replaced by the final product ID that was
determined. The product description and unit of measure displayed are
derived from the final product ID.

How to fix this error?

Check whether the final product ID determined for the item is correct.
If it is incorrect, enter the correct product ID.

Procedure for System Administrators

If you like, you can disable the preview of the product description,
which is part of the asynchronous value fetch feature. For more
information, see SAP Help Portal at <LS>http://help.sap.com/crm</> under
<LS>SAP Customer Relationship Management -> Basic Functions -> Business
Transaction -> Performance Optimization for Business Transactions ->
Performance-Enhanced Item List</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT039 - Item &1: Product ID was redetermined ?

  The SAP error message CRM_UIU_BT039, which states "Item &1: Product ID was redetermined," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the product ID associated with a business transaction, such as a sales order or service request. This message indicates that the system has automatically redetermined the product ID for the specified item, which can happen for several reasons.
  Causes:
  
  Product Master Data Changes: If there have been changes to the product master data (e.g., product status, availability, or attributes), the system may need to redetermine the product ID.
  Configuration Issues: Incorrect configuration in the CRM system or in the integration with other modules (like SAP ERP) can lead to inconsistencies in product data.
  Business Rules: Certain business rules or conditions defined in the system may trigger a redetermination of the product ID based on the context of the transaction.
  Data Inconsistencies: Inconsistencies in the data between the CRM and ERP systems can lead to the need for redetermination.
  
  Solutions:
  
  Check Product Master Data: Review the product master data for the affected item to ensure that it is complete and accurate. Look for any recent changes that might have triggered the redetermination.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that they are set up correctly. This includes checking the integration settings with other SAP modules.
  Analyze Business Rules: If there are specific business rules that govern product determination, review them to understand why the redetermination is occurring.
  Data Consistency Check: Perform a data consistency check between the CRM and ERP systems to identify any discrepancies that may be causing the issue.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error message or provide guidance on troubleshooting.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the details of the business transaction and analyze the items involved.
  Debugging: If you have access to development tools, consider debugging the process to see where the redetermination is occurring and why.
  SAP Community: Engage with the SAP Community or forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists and is critical, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error message and implement a solution to resolve it.