How To Fix CRM_UIU_BT038 - The archived document could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT -

• Message number: 038

• Message text: The archived document could not be opened

What causes this issue?

The system could not open the document.

System Response

The document cannot be displayed from the archive search.

How to fix this error?

Use the transactions SARI or SARE to open the document in the
transactional view to get further information about the possible reason
of the problem.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT038 - The archived document could not be opened ?

  The SAP error message CRM_UIU_BT038, which states "The archived document could not be opened," typically occurs when there is an issue with accessing archived documents in the SAP Customer Relationship Management (CRM) system. This error can arise due to several reasons, including:
  Causes:
  
  Missing Archive Object: The archive object related to the document may not be available or properly configured in the system.
  Incorrect Archive Path: The path to the archive files may be incorrect or the files may have been moved or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the archived documents.
  Corrupted Archive Files: The archived documents may be corrupted or not properly archived.
  System Configuration Issues: There may be configuration issues in the Archive Management settings.
  
  Solutions:
  
  Check Archive Object: Verify that the archive object for the document type is correctly set up in the system. You can do this by checking the archive management settings.
  Verify Archive Path: Ensure that the path to the archive files is correct and that the files are present in the specified location.
  User Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to access archived documents.
  Re-archive Documents: If the documents are corrupted, consider re-archiving them if possible.
  Check Archive Management Configuration: Review the configuration settings in the Archive Management to ensure everything is set up correctly.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SARA (Archive Administration) to manage and check the status of archived documents.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review the SAP documentation related to Archive Management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_UIU_BT038 error message.