How To Fix CRM_UIU_BP012 - Relationship to previous employee responsible was deleted successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BP - Messages concerning Service Web Client UI for BP

• Message number: 012

• Message text: Relationship to previous employee responsible was deleted successfully

What causes this issue?

You changed the employee responsible in the details of the account .

System Response

The previous employee responsible will be completely replaced by the new
one. This means that the "employee responsible" relationship with the
previous employee responsible will be deleted as soon as you save the
account. Together with the relationship, all relationship dependent
data, such as partner functions, will also be deleted.

How to fix this error?

If you do not want this data to be deleted, do not save the account, but
cancel your changes. Instead of changing the employee responsible in the
details of the account, use the "Relationships" assignment block. There
you can add employee responsibles, change the "Standard" indicator, and
so on.
Only use the field "Employee Responsible" in the account details if you
want to replace the current standard employee responsible completely by
the employee you enter here.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BP012 - Relationship to previous employee responsible was deleted successfully ?

  The SAP error message CRM_UIU_BP012 indicates that a relationship to a previous employee responsible has been deleted successfully. This message typically appears in the context of managing business partner relationships in SAP Customer Relationship Management (CRM).
  Cause:
  The error message is not necessarily an error in the traditional sense; rather, it is an informational message indicating that a relationship (such as a responsibility or assignment) to a previous employee has been removed from the business partner record. This can occur due to various reasons, such as:
  
  Change in Responsibility: The employee responsible for a particular business partner has changed, and the system has updated the records accordingly.
  Data Cleanup: An administrator or user may have performed a cleanup of outdated or incorrect relationships.
  System Configuration: The system may be configured to automatically delete relationships that are no longer valid or needed.
  
  Solution:
  Since this message indicates a successful deletion rather than an error, no immediate action is required unless the deletion was unintentional. However, if you need to address the situation, consider the following steps:
  
  Verify Changes: Check the business partner record to ensure that the deletion of the relationship was intended. If it was not, you may need to re-establish the relationship.
  Reassign Responsibility: If the previous employee's responsibility needs to be reassigned, you can do so by updating the business partner's details in the CRM system.
  Audit Trail: Review the audit trail or change logs to understand why the relationship was deleted. This can help in identifying if it was part of a larger data management process.
  User Training: If users are frequently encountering this message, consider providing training on how to manage business partner relationships effectively.
  
  Related Information:
  
  Business Partner Management: Understanding how business partners and their relationships are managed in SAP CRM can help in preventing unintended deletions.
  SAP Notes and Documentation: Check SAP Notes for any known issues or additional information related to this message. SAP's official documentation can also provide insights into managing business partner relationships.
  System Configuration: Review the configuration settings in your SAP CRM system to ensure they align with your organization's data management policies.
  
  If you continue to experience issues or if the deletion of relationships is causing operational problems, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.