How To Fix CRM_UBB_CHANGE190 - Item &1: Distr. channel of pool contract and usage contract are different

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 190

• Message text: Item &1: Distr. channel of pool contract and usage contract are different

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE190 - Item &1: Distr. channel of pool contract and usage contract are different ?

  The SAP error message CRM_UBB_CHANGE190 indicates that there is a mismatch between the distribution channels of a pool contract and a usage contract in the SAP Customer Relationship Management (CRM) system. This error typically arises when you are trying to change or process a contract that involves both a pool contract and a usage contract, and the distribution channels associated with these contracts do not match.
  Cause:
  
  Different Distribution Channels: The primary cause of this error is that the distribution channel defined in the pool contract does not match the distribution channel defined in the usage contract. In SAP, distribution channels are used to differentiate how products or services are distributed to customers.
  Configuration Issues: There may be configuration issues in the system where the distribution channels are not set up correctly for the contracts involved.
  Data Entry Errors: There could be manual data entry errors when creating or modifying the contracts, leading to mismatched distribution channels.
  
  Solution:
  
  Check Distribution Channels: Review the distribution channels defined in both the pool contract and the usage contract. Ensure that they are the same. You can do this by navigating to the contract details in the SAP CRM system.
  Modify Contracts: If you find that the distribution channels are different, you will need to modify one of the contracts to ensure that both contracts have the same distribution channel. This may involve changing the distribution channel in either the pool contract or the usage contract.
  Consult Configuration: If you suspect that the issue is related to configuration, consult with your SAP configuration team to ensure that the distribution channels are set up correctly in the system.
  Data Validation: Implement data validation checks to prevent this error from occurring in the future. This can include checks during contract creation or modification to ensure that distribution channels match.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to view and edit contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling distribution channel issues.
  Documentation: Refer to SAP documentation on contract management and distribution channels for more detailed information on how these elements interact within the CRM system.
  
  By following these steps, you should be able to resolve the error and ensure that your contracts are correctly aligned in terms of distribution channels.