How To Fix CRM_TSRV_UI014 - Error occured when calling up status management

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_UI - Teleservice

• Message number: 014

• Message text: Error occured when calling up status management

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_UI014 - Error occured when calling up status management ?

  The SAP error message CRM_TSRV_UI014 typically indicates that there was an issue when trying to access or manage status information in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying business logic.
  Possible Causes:
  
  Configuration Issues: The status management configuration may not be set up correctly in the system. This could involve missing or incorrect status profiles.
  Authorization Problems: The user may not have the necessary authorizations to access the status management functionality.
  Data Inconsistencies: There may be inconsistencies in the data that the system is trying to process, such as missing or incorrect entries in the database.
  System Bugs: There could be bugs or issues in the specific version of the SAP CRM system being used.
  Custom Code: If there are custom enhancements or modifications in the system, they may be causing conflicts with standard functionality.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the status management configuration in the SAP CRM system. Ensure that all necessary status profiles and settings are correctly defined.
  Use transaction codes like CRMD_ORDER or SPRO to navigate to the relevant configuration settings.
  
  
  
  Verify Authorizations:
  
  Ensure that the user encountering the error has the appropriate authorizations to access status management. This can be checked using transaction SU53 to analyze authorization issues.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant data. You can use transaction SE11 to check the database tables for any inconsistencies.
  If necessary, perform data corrections or adjustments.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to status management, review the code for potential issues. Debugging may be necessary to identify the root cause.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, SU53, and SLG1 for troubleshooting.
  Documentation: Review SAP documentation related to status management in CRM for a better understanding of how it should function.
  Community Forums: Check SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_TSRV_UI014 error in your SAP system.