How To Fix CRM_TSRV_ORDER_PROC014 - No installed base component could be created below &2 for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 014

• Message text: No installed base component could be created below &2 for &1

What causes this issue?

This error is a follow-on error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the error log and eliminate the causes of error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC014 - No installed base component could be created below &2 for &1 ?

  The SAP error message CRM_TSRV_ORDER_PROC014 indicates that the system was unable to create an installed base component for a specific object (like a service order or a sales order) in the SAP Customer Relationship Management (CRM) module. The message typically includes placeholders for the object type and the specific object ID, which are represented as &1 and &2.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Missing Configuration: The installed base (IB) configuration may not be set up correctly in the system. This could include missing or incorrect settings in the installed base management.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the installed base, such as the product master or service master.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or modify installed base components.
  
  
  Technical Issues: There could be technical issues or bugs in the system that prevent the creation of the installed base component.
  
  
  Business Logic: The business logic defined in the system may not allow the creation of an installed base component under certain conditions.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration: Verify the configuration settings for installed base management in the SAP system. Ensure that all necessary settings are correctly defined.
  
  
  Review Master Data: Check the relevant master data (e.g., product master, service master) for completeness and correctness. Ensure that all required fields are filled out.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to create installed base components. You may need to consult with your SAP security team.
  
  
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the issue.
  
  
  Consult Documentation: Review SAP documentation or notes related to installed base management for any known issues or additional configuration steps that may be required.
  
  
  Debugging: If you have access to development tools, consider debugging the process to identify where the failure occurs.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IB01, IB02, and IB03 for managing installed bases.
  SAP Notes: Search for SAP Notes related to CRM and installed base management for any patches or updates that may address the issue.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.