How To Fix CRM_TSRV_ORDER_PROC013 - Installed base component &1 could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 013

• Message text: Installed base component &1 could not be deleted

What causes this issue?

This error is a follow-on error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the error log and eliminate the causes of error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC013 - Installed base component &1 could not be deleted ?

  The SAP error message CRM_TSRV_ORDER_PROC013 indicates that the system is unable to delete a specific installed base component (identified by &1) during a transaction. This error typically arises in the context of managing installed bases in SAP Customer Relationship Management (CRM) or SAP Service Management.
  Causes:
  
  Dependencies: The installed base component may have dependencies or relationships with other objects (e.g., service orders, contracts, or other installed base components) that prevent its deletion.
  Status Issues: The component might be in a status that does not allow deletion (e.g., it could be in use or locked).
  Authorization Issues: The user may not have the necessary authorizations to delete the installed base component.
  Data Integrity: There may be data integrity issues or inconsistencies in the database that prevent the deletion.
  Custom Logic: Custom enhancements or business logic implemented in the system may restrict the deletion of certain components.
  
  Solutions:
  
  Check Dependencies: Review any dependencies or relationships associated with the installed base component. Ensure that there are no active transactions or references that would prevent deletion.
  Change Status: If the component is in a status that does not allow deletion, consider changing its status to one that does (if applicable).
  Authorization Check: Verify that the user attempting to delete the component has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  Data Consistency Check: Run data consistency checks or reports to identify any issues with the installed base component or related objects.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  Custom Logic Review: If there are custom enhancements, review the logic to ensure it is not inadvertently preventing the deletion of the component.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system bug or requires deeper investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IB01, IB02, and IB03 for managing installed bases.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the failure.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.