How To Fix CRM_TSRV_ORDER_PROC012 - Installed base component &1 could not be moved to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 012

• Message text: Installed base component &1 could not be moved to &2

What causes this issue?

This error is a follow-on error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the error log and eliminate the causes of error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC012 - Installed base component &1 could not be moved to &2 ?

  The SAP error message CRM_TSRV_ORDER_PROC012 indicates that there is an issue with moving an installed base component from one status or location to another within the SAP Customer Relationship Management (CRM) system. This error typically arises during processes related to service orders, installed base management, or when handling service-related transactions.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Status Issues: The installed base component may be in a status that does not allow it to be moved to the desired status or location. For example, it might be locked or in a state that requires certain conditions to be met before it can be changed.
  
  
  Configuration Problems: There may be configuration settings in the system that prevent the movement of the installed base component. This could include missing or incorrect settings in the installed base management configuration.
  
  
  Dependencies: There may be dependencies or relationships with other components or objects that need to be resolved before the movement can occur.
  
  
  Authorization Issues: The user attempting to perform the action may not have the necessary authorizations to move the installed base component.
  
  
  Data Integrity Issues: There could be data integrity issues, such as missing or inconsistent data related to the installed base component.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Status: Verify the current status of the installed base component. Ensure that it is in a state that allows for movement. If it is locked or in a restricted status, you may need to change its status first.
  
  
  Review Configuration: Check the configuration settings related to installed base management in your SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Resolve Dependencies: Investigate any dependencies or relationships that may be preventing the movement. Ensure that all related components are in the correct state.
  
  
  User Authorizations: Confirm that the user has the necessary authorizations to perform the action. If not, work with your SAP security team to obtain the required permissions.
  
  
  Data Consistency Check: Perform a data consistency check to identify any issues with the installed base component data. Correct any inconsistencies found.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with installed base management, such as CRMD_ORDER, IB01, IB02, etc.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.