How To Fix CRM_TSRV_ORDER_PROC002 - Dismantling location in document &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 002

• Message text: Dismantling location in document &1 is not unique

What causes this issue?

You have selected several object list entries as dismantling location.

System Response

The system cannot perform the master data update automatically.

How to fix this error?

Specify a unique dismantling location and restart the automatic update,
or maintain the master data manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC002 - Dismantling location in document &1 is not unique ?

  The SAP error message CRM_TSRV_ORDER_PROC002 indicates that there is an issue with the dismantling location specified in a document (such as a service order or a maintenance order). The error message states that the dismantling location is not unique, meaning that the system has found multiple entries for the specified dismantling location, which leads to ambiguity.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that there are multiple records in the system for the same dismantling location. This could happen if the same location is defined multiple times in the configuration or master data.
  Incorrect Configuration: The configuration settings for the dismantling locations may not be set up correctly, leading to non-unique entries.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect or incomplete entries in the relevant tables.
  
  Solution:
  
  Check Dismantling Locations: Review the dismantling locations in the system to identify if there are duplicate entries. You can do this by navigating to the relevant configuration or master data transaction (e.g., using transaction codes like IL01 for locations).
  Remove Duplicates: If duplicates are found, you will need to either delete or merge the duplicate entries to ensure that each dismantling location is unique.
  Review Configuration: Check the configuration settings related to dismantling locations to ensure they are set up correctly. This may involve reviewing the customizing settings in the SAP system.
  Data Consistency Check: Run data consistency checks to identify any other potential issues that may be causing the error. This can often be done using standard SAP reports or transaction codes.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IL01, IL02, IL03 for managing locations, and CRMD_ORDER for service orders.
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for the error message number in the SAP Support Portal.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify the relevant data in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.