How To Fix CRM_TSRV_ORDER_PROC001 - Installation location in document &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 001

• Message text: Installation location in document &1 is not unique

What causes this issue?

You have selected several object list entries as installation location.

System Response

The system cannot perform the master data update automatically.

How to fix this error?

Enter a unique installation location and restart the automatic update,
or maintain the master data manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC001 - Installation location in document &1 is not unique ?

  The SAP error message CRM_TSRV_ORDER_PROC001 indicates that there is an issue with the installation location in a document (such as a service order or a sales order) not being unique. This typically occurs in the context of service management or order processing within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error arises when the system finds multiple entries for the same installation location in the relevant database tables. This can happen due to:
  
  Duplicate Entries: There are multiple records for the same installation location in the system.
  Configuration Issues: The configuration of the installation locations may not be set up correctly, leading to ambiguity.
  Data Migration Issues: If data has been migrated from another system, it may have resulted in duplicate installation locations.
  Master Data Issues: Problems with the master data related to the installation locations can also lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check for Duplicates:
  
  Use transaction codes like SE16 or SE11 to check the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I) for duplicate installation locations.
  Identify and resolve any duplicates by either deleting or merging them as appropriate.
  
  
  
  Review Installation Location Configuration:
  
  Go to the configuration settings for installation locations in the SAP system and ensure that they are set up correctly.
  Check if the installation locations are defined uniquely in the system.
  
  
  
  Data Cleanup:
  
  If duplicates are found, you may need to clean up the data. This could involve deleting unnecessary duplicates or correcting the master data.
  
  
  
  Check Master Data:
  
  Review the master data for the installation locations to ensure that they are correctly defined and do not have overlapping entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and installation locations for any specific guidelines or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking for duplicates and reviewing configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SE16 (Data Browser), SE11 (Data Dictionary), CRMD_ORDER (Service Order Management).
  Tables: CRMD_ORDER, CRMD_ORDERADM_H, CRMD_ORDERADM_I, and any custom tables related to installation locations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.