How To Fix CRM_TSRV011 - API error; REF_GUID must be either OBJKEY_A or OBJKEY_B

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV - Messages in Technical Service

• Message number: 011

• Message text: API error; REF_GUID must be either OBJKEY_A or OBJKEY_B

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV011 - API error; REF_GUID must be either OBJKEY_A or OBJKEY_B ?

  The SAP error message CRM_TSRV011 indicates that there is an issue with the API call related to the reference GUID (REF_GUID) in the context of the SAP Customer Relationship Management (CRM) system. The error message states that the REF_GUID must be either OBJKEY_A or OBJKEY_B, which suggests that the system is expecting a specific format or value for the reference GUID that is not being met.
  Cause:
  
  Incorrect GUID Format: The REF_GUID being passed in the API call does not match the expected format or is not one of the valid object keys (OBJKEY_A or OBJKEY_B).
  Missing Data: The required data for the reference GUID may not be present in the system or is not being passed correctly in the API request.
  Configuration Issues: There may be configuration issues in the CRM system that are causing the API to not recognize the provided GUID.
  Data Integrity Issues: There could be data integrity issues where the reference GUID does not correspond to any existing records in the system.
  
  Solution:
  
  Check the API Call: Review the API call being made to ensure that the REF_GUID is being populated correctly. Make sure it is either OBJKEY_A or OBJKEY_B.
  Validate GUIDs: Ensure that the GUIDs being used are valid and exist in the system. You can check the relevant tables or use transaction codes to verify the existence of the GUIDs.
  Review Documentation: Consult the SAP documentation for the specific API you are using to ensure that you are following the correct structure and requirements for the API call.
  Debugging: If you have access to the backend, consider debugging the API call to see what values are being passed and where the failure occurs.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error or provide additional guidance.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the details of the error and the context in which it occurs.
  
  Related Information:
  
  API Documentation: Review the API documentation for the specific service you are using to understand the expected parameters and their formats.
  Transaction Codes: Use transaction codes like SE37 (Function Module) or SE80 (Object Navigator) to explore the function modules related to the API.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.