How To Fix CRM_TOOL006 - Service process items that are not tools are not displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 006

• Message text: Service process items that are not tools are not displayed

What causes this issue?

The service process contains one or more items that are not tools. These
items are not displayed in the Tool Manager.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To display all items, call up the service process using the transaction
<DS:TRAN.CRMD_BUS2000116>Edit Service Processes</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL006 - Service process items that are not tools are not displayed ?

  The SAP error message CRM_TOOL006 indicates that the system is trying to display service process items that are not classified as tools. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with service processes, particularly in service order management or service request handling.
  Cause:
  The error occurs because the system is designed to only display items that are classified as tools within the service process. If the items being referenced are not categorized as tools, the system will not display them, leading to this error message.
  Solution:
  To resolve the CRM_TOOL006 error, consider the following steps:
  
  
  Check Item Classification:
  
  Verify that the items you are trying to display are correctly classified as tools in the system. You can do this by checking the item master data or the configuration settings for the service process.
  
  
  
  Adjust Service Process Configuration:
  
  If the items are not classified as tools but should be, you may need to adjust the configuration settings in the service process to include these items. This may involve changing the item category or updating the relevant settings in the service order or service request.
  
  
  
  Review Authorization:
  
  Ensure that you have the necessary authorizations to view the items in question. Sometimes, authorization issues can lead to unexpected behavior in the system.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to service processes and tool management to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service order management or CRMD_ORDERADM_H for accessing service order headers.
  Customization: Understanding how to customize item categories and service processes in SAP CRM can be beneficial. This may involve using transaction codes like SPRO to access the configuration settings.
  SAP Notes: Check for any SAP Notes related to CRM_TOOL006 for potential patches or updates that may address this issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.