How To Fix CRM_TOOL007 - Cannot query the material availability

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 007

• Message text: Cannot query the material availability

What causes this issue?

An error occurred during a Remote Function Call (RFC) to the logistics
system.

System Response

The material availability cannot be queried.

How to fix this error?

Contact system administration.

Procedure for System Administrators

The error message from the RFC module:
<ZH>&V1&&V2&</>
The logistics system is entered as RFC destination <ZH>&V3&</> in
transaction
<DS:TRAN.SM59>SM59</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL007 - Cannot query the material availability ?

  The SAP error message CRM_TOOL007: Cannot query the material availability typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to retrieve information about the availability of materials. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Material Master Data Issues: The material may not be set up correctly in the material master. This includes missing or incorrect data in the material master records.
  
  
  Availability Check Configuration: The availability check may not be configured properly in the system. This could involve settings in the material master or in the configuration of the availability check itself.
  
  
  Missing or Inactive Stock: The material may not have any stock available in the relevant storage locations or plants, or the stock may be inactive.
  
  
  System Configuration Issues: There may be issues with the configuration of the CRM system or its integration with the ERP system, which can affect the ability to query material availability.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access material availability information.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or network connectivity.
  
  
  Solutions:
  
  
  Check Material Master Data: Verify that the material is correctly set up in the material master. Ensure that all necessary fields are filled out and that the material is active.
  
  
  Review Availability Check Settings: Check the configuration of the availability check in the material master and ensure that it is set up correctly. This includes checking the availability check type and the relevant settings in the configuration.
  
  
  Verify Stock Levels: Check the stock levels for the material in the relevant storage locations and plants. Ensure that there is available stock and that it is not blocked or reserved.
  
  
  Check System Configuration: Review the configuration of the CRM system and its integration with the ERP system. Ensure that all necessary settings are in place for querying material availability.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to access material availability information. This may involve checking roles and permissions in the system.
  
  
  Technical Troubleshooting: If the issue persists, consider checking for any technical issues, such as database errors or network problems. You may need to involve your IT support team for further investigation.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like MM03 (Display Material) to check material master data or MD04 (Stock/Requirements List) to view stock levels.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for detailed information on material availability checks and configuration settings.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.