How To Fix CRM_TOOL007 - Cannot query the material availability

CRM_TOOL007 - Overview

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 007

• Message text: Cannot query the material availability

What causes this issue?

An error occurred during a Remote Function Call (RFC) to the logistics
system.

System Response

The material availability cannot be queried.

How to fix this error?

Contact system administration.

Procedure for System Administrators

The error message from the RFC module:
<ZH>&V1&&V2&</>
The logistics system is entered as RFC destination <ZH>&V3&</> in
transaction
<DS:TRAN.SM59>SM59</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL007 - Cannot query the material availability ?

  The SAP error message CRM_TOOL007: Cannot query the material availability typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to retrieve information about the availability of materials. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Material Master Data Issues: The material may not be set up correctly in the material master. This includes missing or incorrect data in the material master records.
  
  
  Availability Check Configuration: The availability check may not be configured properly in the system. This could involve settings in the material master or in the configuration of the availability check itself.
  
  
  Missing or Inactive Stock: The material may not have any stock available in the relevant storage locations or plants, or the stock may be inactive.
  
  
  System 
  Configuration Issues: There may be issues with the configuration of the CRM system or its integration with the ERP system, which