How To Fix CRM_TOOL005 - Transaction does not contain items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 005

• Message text: Transaction does not contain items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL005 - Transaction does not contain items ?

  The SAP error message CRM_TOOL005: Transaction does not contain items typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to process a transaction (like a sales order, service request, etc.) that does not have any line items associated with it. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  No Line Items Created: The transaction was created without any line items. This could be due to user error during the transaction creation process.
  Line Items Deleted: Line items may have been deleted after the transaction was created, leaving the transaction empty.
  Incorrect Transaction Type: The transaction type being used may not support line items, or it may be configured incorrectly.
  Data Synchronization Issues: If the transaction is being processed in a system that is not fully synchronized with the database, it may not display the line items correctly.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or create line items.
  
  Solutions:
  
  Check Transaction Creation: Verify that the transaction was created correctly and that line items were added. If not, recreate the transaction with the necessary line items.
  Review Deletions: If line items were deleted, check the transaction history or logs to understand why they were removed. You may need to re-add them.
  Validate Transaction Type: Ensure that the transaction type you are using is appropriate for the operation you are trying to perform. Consult with your SAP administrator if necessary.
  Data Synchronization: If you suspect a synchronization issue, check the system logs and perform any necessary data refresh or synchronization tasks.
  Check Authorizations: Ensure that you have the correct authorizations to view and manage line items in the transaction. If not, contact your system administrator to adjust your permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot issues (e.g., CRMD_ORDER for managing orders).
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  User Documentation: Review user manuals or training materials for guidance on creating and managing transactions in SAP CRM.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.